Enhanced Fraud Alert Notifications for Your Visa Cards
For the security of your online banking, never give your username/password out to anyone.
Stay Ahead of Fraud with Instant Notifications
a better way to stay alert to debit and credit card fraud
In our commitment to safeguarding your financial security, we are excited to announce an upgrade to our fraud alert system. We’re introducing a swift and reliable notification system to keep you informed of any suspicious activity on your account.
Available Account Alert Options:
Email Alerts: Keep an eye on your inbox for instant notifications from no-reply@fraud.easterninfcu.com or no-reply@fraud.pscu.com. Our emails will provide timely updates and guidance on any suspicious transactions flagged by our advanced fraud detection system.
Text Alerts: For immediate attention, we’re bringing text alerts delivered straight to your mobile device. These messages will come from the fraud alert short code ‘49447’ ‘EastINFCU’, ensuring you receive timely notifications wherever you are.
Phone Calls: As always, our dedicated fraud detection team may reach out to you via phone calls. We’ve streamlined the process with a carousel presentation, making it easier than ever to verify any suspicious activity. The call-back number is our trusted number we have always used: 888-918-7313
If you receive a card fraud alert by phone, text, or email about a suspicious transaction, we ask that you respond immediately to let us know whether the transaction is legitimate.
You only need to respond “Yes” or “No”.
Your quick response to these communications could help us stop further unauthorized transactions if someone else has accessed your card information.
FAQs
we will never call or text or email you to obtain any sensitive account information
We will never call, text, or email you to ask for any sensitive Debit Card, Credit Card, or Account information including card number, three digit security code or PIN. If you doubt the validity of any call, text, or email, we ask you to immediately hang up and call us at 765-529-6632 to confirm your identity and report the incident.
what does this mean for you?
This update represents a significant enhancement in our fraud prevention efforts. While we’ve traditionally relied on phone calls for verification, we recognize the need for faster and more versatile communication channels. Rest assured, these new features are designed to provide you with the utmost convenience and security.
your security is our priority
Protecting your financial well-being is our top priority. With our upgraded fraud alert system, you can have peace of mind knowing that we’re constantly monitoring your accounts and keeping you informed every step of the way.